Returns Policy

Return & Refund Policy

At The Vixen Vibes, your satisfaction matters to us. If something isn’t quite right, we’re here to help.

Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

  • The item must be unused, unwashed, and in its original condition

  • All original tags must be attached

  • The product must be in its original packaging

  • Proof of purchase (order confirmation or receipt) is required

Items that show signs of wear, damage, or alteration will not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Innerwear

  • Accessories

  • Final sale or discounted items

How to Request a Return

To initiate a return, please email us at:
thevixenvibes.official@gmail.com

Include:

  • Your order number

  • The item(s) you wish to return

  • A brief reason for the return

  • Clear photos if the item is damaged or defective

Our team will guide you through the next steps.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds will be processed to your original payment method

  • Please allow 5–7 business days for the amount to reflect in your account

Shipping charges are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We’ll resolve it quickly.

Thank you for shopping with The Vixen Vibes.
We appreciate your trust and support.

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